We're here to help
We're always ready to chat about helping you to maximize your network's security, speed, and reliability. If your APCON device happens to need repairs, we have expert technicians on call ready to help you. Whatever you need, we'll make sure your device works the way it should.
We offer a range of service and support agreements to help you deploy, optimize, and maintain your APCON products. Contact our support teams to help you with any technical support or ongoing maintenance needs.
Technical Support
When you purchase a support package from APCON, you get access to our world-class support portal, where you can access software, firmware, documentation, and product information for the APCON products you own or operate. You can also create help desk tickets or search our knowledge base for self-service instructions.
Get technical support 24 x 7 x 365
Find firmware and documentation by product
Self-service knowledge base for common questions
Updates and push notifications for software releases
Add accounts for all applicable members of your organization
Create personalized playbooks of relevant documentation and downloads
Support Tiers
We prioritize your success by offering exceptional technical support and comprehensive licensing options. Our tiered plans are designed to meet diverse business needs, ensuring you're always up and running.
Standard with new hardware purchase.
Includes Product Warranty and the following additional features.
Includes Basic and the following additional features.
* Application Filtering and Identification is sold as an ad-hoc annual license and can be purchased separately.
We have an easy-to-use support website for our customers: support.apcon.com. You can begin using the portal right away by creating a new account if you have not already (takes 2 minutes). If you have any questions or concerns, please contact us.
