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Customer support program

We're always ready to chat about helping you to maximize your network's security, speed, and reliability. If your APCON device happens to need repairs, we have expert technicians on call ready to help you. Whatever you need, we'll make sure your device works the way it should.

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Hi. How can we help?

We offer a range of service and support agreements to help you deploy, optimize, and maintain your APCON products. Contact our support teams to help you with any technical support or ongoing maintenance needs.

Premium support

Telephone support is available 24 x 7 x 365. Premium support customers can call 503-682-4050, Opt. 5 for immediate, 24-hour assistance any day of the week.


Premium international support

Support is available for non-US customers 24 x 7 x 365 at +1-800-571-4793.


Technical support

Industry-leading support

When you purchase a suppport package from APCON, you get access to our world-class support portal, where you can access software, firmware, documentations and product information for the APCON products you own or operate. You can also create helpdesk tickets or search our knowledgebase for self-service instructions.

Get technical support 24x7, 365

Access the support portal

We have an easy-to-use support website for our customers: You can begin using the portal right away by creating a new account if you have not already (takes 2-minutes). If you have any questions or concerns, please contact us.

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